About the company
HCLTech is a global technology company operating in 60+ countries with over 200,000 employees, providing software and IT services across major industries.
The challenge
Their existing intranet portal, My HCL, struggled with irrelevant content, cognitive overload, and poor findability, leading to low employee engagement. Users accessed only essential apps while ignoring the rest, revealing issues with content relevance, design, and visual hierarchy.
As an intern, I designed the initial low-fidelity wireframe for a revamped dashboard with an infinite scroll feed, which became the foundation for future iterations. I later collaborated with a team of UX designers to refine and enhance the design, ensuring improved information accessibility, optimized functionality, and a more engaging employee experience.
Who is this app for?
The redesigned intranet portal catered to new joiners tracking their onboarding process, the sales team managing client interactions, the delivery team overseeing project deliverables, and the corporate team, including HR and management, handling internal operations. Each user group required a streamlined dashboard tailored to their specific workflows, ensuring efficient navigation and access to essential resources.
UX Research
User interviews with 15 employees from General IT, Sales, Delivery, and Corporate teams across global branches revealed critical inefficiencies in My HCL:
This is what the employees had to say:
User Personas
We created user personas for Corporate, Sales, Delivery, and New Joiners, but to maintain brevity, I’m showcasing only the personas for New Joiners and Corporate.
User Journey Map
Next, we mapped user journeys for all four employee divisions—New Joiners, Sales, Delivery, and Corporate. Here, I focus on the New Joiners’ journey, offering a detailed view of their experience within the system.
Final Wireframe
The final mid-fidelity wireframe featured a persona-specific dashboard with quick access to apps, smart search, and an engaging user feed. Content between the dashboard and social feed adapted to user roles—new joiners saw onboarding tasks, sales teams viewed performance metrics, delivery teams accessed project insights, and corporate users received company updates—ensuring a streamlined, relevant experience.
